80:20 Management Consulting

80:20 Management Consulting
part of the 80:20 Group

Monday, April 9, 2012

Measuring Customer Satisfaction

Apologies for the massive break in posts. There have been weddings, house moves and lots of work going on so unfortunately the blog has fallen by the wayside. Thankfully things have quietened down again so time to focus again.

The ISO 9001 standard has a requirement for analysis of data. This analysis can cover a wide range of data depending on your type of business but today I am looking at customer satisfaction.

A simple way for businesses with less than 1000 customers is to develop a customer survey using a site like survey monkey. www.surveymonkey.com

Using the templates provided you can determine what information is pertinent to your business and decision making. It also helps cover your customer satisfaction and analysis of data requirements.